Here at Nash we pride ourselves on the high level of customer care and aftersales service we provide to our customers. The following is to help customers achieve the best service possible and to understand the legal requirements. When you purchase one of our products from a retailer you have "formed" a contract with the retailer i.e. it is the retailer’s obligation to resolve any issue you may encounter, such as a faulty product. As you did not purchase directly from Nash, your contract is not with Nash and therefore we are restricted to the assistance we can offer should there be an issue with one of our products.
Note: you should always keep your receipt as proof of purchase.
Should you not receive the level of after sales service you are legally entitled to from a retailer then please contact us so that we can discuss the matter with your retailer to resolve the issue to your satisfaction. You can email our support team via this address: firstname.lastname@example.org or write to us at Kevin Nash Group PLC, Units 18-21 Burnham Business Park Essex CM0 8TE
09.00 - 16.30 Monday to Thursday
09.00 - 16.00 Friday